Contact Information
Lobster Gram Intl., Inc.
National Customer Service Center
4664 N. Lowell
Chicago, IL 60630
1-800-LIVE-LOB (1-800-548-3562)
Local: 773-777-5068
email: customerservice@livelob.com
To report a problem with this site contact webmaster@livelob.com
Hours of Business
Mon. - Fri.: 8:00am to 8:00pm
Sat.: 10:00am to 6:00pm
Sun.: 11:00am to 5:00pm
(all times ET)
Privacy Policy
Lobster Gram has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.
Lobster Gram respects the privacy of our customers and feels that your email address and personal information are confidential. For this reason Lobster Gram will not sell, rent or trade any of our customer information with any other companies. So, don't worry - your information is safe with us!
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.
Our site uses cookies—small text files automatically created by your browser in the system folder of your hard drive—during your LiveLob.com shopping session. These cookies expire once your session has ended.
Lobster Gram may use a customer's email address to contact them with issues regarding their order, or about Lobster Gram news and/or specials. Users may opt out of receiving future mailings.
Trademarks, Service Marks and Trade Names
The following are trademarks or service marks owned by
Lobster Gram International, Inc.: Lobster Gram® Deluxe, Lobster Gram®,
Lobster Gram® Deluxe Surf & Turf, Lobster Gram® Surf & Turf,
New England Prime™ Deluxe, Maine Marvel™ Deluxe,
Crustacean Sensation® Deluxe, Boston Party Gram™,
Maine Shore Clambake™ Deluxe, 1-800-LIVE-LOB®, www.livelob.com®
Gift Gram®, Seashore® Deluxe, Gourmet Gram®
Returns and Refund Policies
Gift Certificate Purchases:
Exchange Policies:
Gift Certificates for specific packages may be exchanged for others; simply use the dollar value of your certificate to shop for the item you prefer, or call 1-800-LIVE-LOB and ask our gift consultants for assistance.
Refund Policies:
If a purchaser wishes to return a gift certificate for credit, we must receive the certificate along with the purchaser's phone number, via trackable delivery (FedEx, UPS, etc.), or certified mail. Lobster Gram will contact the purchaser to confirm, and at that time the credit will be issued to the cardholder.
Lost or Stolen:
Lobster Gram is not responsible if a gift certificate is lost or stolen after it is received. However, please notify us if this does occur.
Gourmet product shipped directly to recipient:
Lobster Gram guarantees every product in our catalog to provide 100% Happiness. Your Lobster Gram package will arrive in either a frozen or chilled state. Packages containing live Maine lobsters are guaranteed to arrive alive. If you are unsure whether your lobsters are alive upon arrival, we ask that you call us immediately at 1-800-LIVE-LOB (1-800-548-3562), during business hours, and a customer service representative will assist you. If after our business hours, the Lobster FAQs section of our website may be able to assist you in the meantime.
If recipients have any questions, problems or concerns regarding an order, we ask that you notify us immediately for assistance, or by the next day after receiving your order. Lobster Gram's hours of operation are: Mon. - Fri. 8 a.m. - 8 p.m., Sat. 10 a.m. -
6 p.m. and Sun. 11 a.m. - 5 p.m. ET. Our offices are closed for major holidays. If Lobster Gram has made a mistake on your order, we will replace the necessary items, issue a gift certificate for their value or issue a credit to the cardholder for the amount of the items in question. If you are not fully satisfied with your order, please call us and speak to a customer service representative. We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you are completely satisfied with the product. On occasion, Lobster Gram may deem it necessary to have the package and contents returned to us for inspection.
